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Eligible products can generally be returned within 7 calendar days from delivery date unless a different product-specific condition is shown at checkout or on the product page.
Returned items must be unused, in original condition, with tags, packaging, accessories, and proof of purchase. We may reject returns that fail quality or authenticity checks.
For hygiene, safety, or customization reasons, selected categories may be non-returnable, including personalized items, intimate wear, opened consumables, or products marked final sale.
If you receive a damaged, defective, incorrect, or incomplete order, report it as soon as possible with photo or video evidence so we can prioritize replacement or refund resolution.
To start a return, contact support@bunoraa.com with order details. When eligible, we arrange reverse pickup or provide courier drop-off instructions based on location and carrier capability.
Approved refunds are issued to the original payment method whenever possible. Depending on payment channel, settlement typically completes within 7 to 10 business days after approval.
For cash-on-delivery orders, refunds are normally sent through bank transfer or mobile financial services to a verified beneficiary account.
If return reason is customer preference (for example size or change of mind), return shipping or handling fees may apply. No deduction is charged for verified seller-side errors.
Orders may be cancelled before dispatch. After dispatch, cancellation requests are processed under return procedures. Bunoraa may cancel orders for stock, fraud, or compliance reasons with refund of paid amounts.
If you need escalation after support review, you may seek assistance through Bangladesh consumer-rights authorities including DNCRP official channels.
Last updated: 2026-02-25